Privacy on our Website
Humaniversity is committed to protecting your privacy. We only collect information about our customers for the purpose of answering inquiries, processing reservations and for sending email newsletters and announcements to those who have subscribed. We do not give any of your information to third parties, except when processing your payment, as described below.
When you visit our site
When you visit the Humaniversity website, you are anonymous. We do not collect any personal information without your prior knowledge or consent.
When you contact us or place an order
When you contact us via the contact forms on our website, we ask you for your name, email address and message. Optionally, you can also give us your phone number. If you order brochures from us, we also ask for your postal address. Our purpose for collecting this information is to answer your questions about our products and services.
When you place an order for a course or product, we require you to create an account and enter your name, postal address, telephone number and email. Our purpose for collecting this information is to process your order. Our legal basis for processing your information is to fulfill a contract with you to provide you with products or services.
When you subscribe to our email lists
Only with your consent are you added to our electronic mailing list. This consent is given by signing up on our newsletter subscription/unsubscription page, ticking a box on our contact, registration or application forms or asking to be subscribed by some other means.
We never share our email lists with any outside source unless it is a joint event with Humaniversity. We respect your privacy and want to make it as convenient as possible to unsubscribe from our lists. You can do so via our newsletter subscription/unsubscription page.
How do we handle your information?
The information you give to us via contact forms, account registration, newsletter subscription or emails is entered into the Humaniversity database so that we can process your request or order. Your data is only processed by, and accessible to, Humaniversity staff who have been trained in confidentiality and signed confidentiality agreements, and only for the purpose of fulfilling your request or order.
When you create an account on our website, your information is also stored on our website servers so that it is available for your next visit.
When you place an order on the website, your payment details including credit card information is sent to our payment provider MultiSafePay. MultiSafePay keeps your data encrypted and is Payment Card Industry Data Security Standard (PCI DSS) certified, which means they meet the standards of security and penetration testing required by the credit card industry.
How long do we keep your information?
Being currently subscribed to our newsletter counts as activity, so if you are subscribed, your information will not be deleted.
If you have made a payment via our website, your transaction records are kept by MultiSafePay for a period of 7 years, as required by the Dutch tax authority.
When you leave our site
Website Security Measures:
- GlobalSign Domain Verified Wildcard SSL
This is encryption that protects the connection between the user and the website, so that no one can "listen" to the information that is being transmitted. Domain verified means that the user can identify that the website belongs to Humaniversity. Wildcard means that the same secure connection is for any subdomain we may use.
- Sucuri Site Protection Suite
This is a hacking protection and firewall that protects the website from attacks, and secures the information that is stored on the website.
- Hosted on a Managed Dedicated Web Server
Our website is hosted in a fully isolated environment, where our website is not sharing server resources with any other users. This means that the website can never be impacted by another user at the same webhost. Our webhost is GDPR compliant and takes appropriate technical, physical and personnel safeguards to ensure that our website and the data on it is protected from external or internal attacks.
Right to withdraw consent and right to erasure
You always have the right to withdraw your consent to be on our email and postal sendouts, and if you wish, to have your name and address completely erased from our system.
Regarding contact form and online account registration information, you may request that your data is erased, and we must comply if it is no longer necessary for the purpose that we collected it for. We have an agreement and therefore a legal obligation to the CRKBO Netherlands, our registering body, to keep student records for 10 years, so if you have participated in programs with us, then we can only fulfill a request to erase it after 10 years.
Right of access – We must provide your data to you if you request it.
Right to rectification – You have the right to rectify inaccurate or incomplete data
Right to data portability – You also have the right to receive your data in a common, machine-readable format.
Time Frame and Fee:
All of the above requests must be fulfilled without a fee and without undue delay, latest within one month. If the request is complex or numerous, we can take an additional 2 months to complete the request, but the extension and reasons for it must be explained to you.
If any of the above requests are excessive, repetitive or unfounded, we are permitted to charge a reasonable fee or refuse the request.
If we refuse a request, we will inform you of:
- our reasons for refusal,
- your right to make a complaint to the Autoriteit Persoonsgegevens within one month, and your ability to seek to enforce this right through a judicial remedy within one month.
Right to make a complaint:
If you feel we are not handling your data correctly, please contact our Data Protection Officer
You also have the right to make a complaint to the Autoriteit Persoonsgegevens at any time if you feel we are not handling your data correctly.
If you have any questions about privacy at Humaniversity, please contact our Data Protection Officer
This policy was updated on May 15, 2018
Dr Wiardi Beckmanlaan 4
Egmond aan Zee 1931BW
Tel: +31 (0)72 506 4114