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Cancellation & Returns Terms

Cancellation of a Contract for a Product or a Service

Under European consumer law, when you purchase a product or a service, you have a right to cancel your contract; your rights and obligations at law are subject to particular conditions, procedures and time limits and these are explained in the Terms and Conditions which you agree to at the time you make your order; the Terms and Conditions are also posted on this website. The right of cancellation is sometimes also referred to as a right of withdrawal.

Making a Cancellation

You must inform us of your decision to cancel or withdraw your order. You may submit your decision by logging into the My Account section of the website and clicking the CANCEL OR RETURN icon next to the order you wish to cancel and then completing the Notice of Cancellation or Return Form indicated in that section.

In the case of you wishing to exercise your right of cancellation of a contract under European consumer law, submitting our Notice of Cancellation or Return Form will be accepted as sufficient notification of you exercising your right of cancellation.

To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days' Cancellation Period has expired. The Cancellation Period starts on the day you receive your product. The risk and the burden of proof for exercising the right of cancellation correctly and in time rest upon you.

Making a Return of Products

Product returns are accepted under the following conditions:

  • If you wish to exercise your right of cancellation of your Purchase Contract in accordance with your rights in consumer law.
  • If you have received a different product from that which you ordered.
  • If the product is faulty.

Note that you must send back the products by following the instructions available on our Notice of Cancellation or Return Form, no later than 14 days from the day on which you communicate your cancellation to us.

The products should be returned together with all relevant accessories and as far as possible in their original state and packaging. You will have to bear the direct cost of returning these products.

Note
This is only a summary of the guidelines and procedures for cancellations and returns. If you wish to cancel a contract or return a product, it is important to refer to the Terms and Conditions for complete and precise information on how to do this.