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Cancellations, Refunds and Cooling-off Period

Cancellations, Refunds and Cooling-off Period

Humaniversity respects and complies with the consumer's right to a cooling-off period. This is built into your General Participation Contract. - Here is an extract:

Cancellation during the Cooling-off Period
I understand that:

Under the law, I am entitled to a 'cooling-off' period during which I can cancel this contract without giving any reason and receive a full refund without any deduction.

This cooling off period begins on the date of contract and ends 14 days later, or when I start my program, whichever happens first.

The date of contract is the date I sign my contract, submit my online application form, or pay for my program, whichever happens first.

Cancellation after the Cooling-off Period

If you cancel your contract after the cooling-off period and before the start of your program: you will receive a refund less a €50 administration fee and any bank charges or other expenses directly relating to the transfer of your refund.

If you have benefited from a special discount price for your program: your refund shall be reduced additionally by 20% of the amount you paid.

If you cancel your contract after the start of your program: no refund will be made.

Program Changes

Humaniversity reserves the right to alter or cancel the scheduled program of courses or their location at any time. It agrees to give you notice of any such changes at the earliest opportunity. If Humaniversity postpones or cancels a program and you notify Humaniversity that the altered schedule is not acceptable to you, Humaniversity agrees to refund all money you have paid for the program.

Procedures

All cancellations must be made in writing.

All refunds will be paid within 14 calendar days of the date of cancellation.

The general policy above applies to all programs. The following programs have additional special cancellation policies and payment terms.